Buying at Understory
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Every item at Understory is described honestly — the maker, the material, and the process behind it — before you buy. Prices are listed in Australian dollars. Payment is processed securely at checkout.
Once your order is placed, you’ll receive confirmation by email. If anything about your order needs attention — a sizing question, a shipping timeframe, or a piece that has just sold to someone else — we’ll be in touch directly rather than leaving you to wonder.
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Much of what we carry is made in small batches or exists as a single piece — a vintage find, a hand-made duffel bag, a second-hand wedding dress. Where a piece is one of a kind, the listing says so. Once it sells, it’s gone, and we won’t always be able to source another.
If you’re after something specific, get in touch before you buy. We’d rather tell you honestly what’s possible than have you miss out.
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Some pieces — registry commissions in particular — are made to order rather than held in stock. Where this applies, the listing states an estimated timeframe, typically 8 to 14 weeks to fulfill the order. We’ll let you know if a maker’s timeline changes.
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If you need to change or cancel an order, contact us as soon as you can at shop@understorydorrigo.com.au. We can usually amend or cancel an order before it’s dispatched, or before a made-to-order piece goes into production. Once an order has been dispatched, it falls under the Shipping and Returns policies.
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Occasionally, despite our care, a price is listed incorrectly. If this happens, we’ll contact you before processing your order to confirm the correct price. You’re free to cancel if you’d rather not proceed.