Returns & Faults

  • We don’t offer refunds or exchanges for change of mind on general shop items. Secondhand wedding dresses are sold as described and are final sale. None of this affects your rights under the Australian Consumer Law — every item we sell is guaranteed to be of acceptable quality, and if something is faulty, not as described, or doesn’t do what it’s meant to do, we’ll put it right.

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn’t amount to a major failure.

  • We don’t accept returns for change of mind — please choose carefully, and get in touch before you buy if you have any question about size, material, or condition. If an item arrives faulty, damaged, or significantly different from its description, contact us within 7 days of delivery at shop@understorydorrigo.com.au with your order number and photographs.

    We’ll arrange a repair, replacement, or refund, in line with your rights under the Australian Consumer Law. Return shipping is covered by us for confirmed faults. If an item is assessed and found not to be faulty, return shipping is at your cost.

  • Made-to-order and custom commissions are produced specifically for you and can’t be returned for change of mind. Your Australian Consumer Law rights still apply in full if a piece is faulty or doesn’t match what was agreed.

  • Every dress is sold with an honest description of its condition, including any marks, repairs, or alterations we’re aware of. Because of this — and because each dress is a single, secondhand piece — sales are final.

    We strongly encourage viewing in person by appointment or requesting detailed photographs and measurements before you buy if you’re not local. If a dress arrives and is not as described, contact us within 7 days with photographs, and we’ll work through it with you under the Australian Consumer Law.

  • Email shop@understorydorrigo.com.au with your order number, a description of the issue, and photographs where relevant. We’ll respond within 5 business days and let you know the outcome — repair, replacement, refund, or store credit — in writing.

    If we ask you to return an item for assessment, we’ll confirm whether to post it to Understory, 63 Hickory Street, Dorrigo NSW 2453, or bring it into the store.